Cancellation, Rescheduling & Refund Policy

BookingPro.lk is an online platform that connects users with independent professionals and facilitates the booking and payment of professional consultation services. This Cancellation, Rescheduling & Refund Policy explains the conditions applicable to bookings made through BookingPro.lk.

1. Bookings

When you make a booking through BookingPro.lk, you agree to the applicable consultation fee, appointment date and time, cancellation conditions and other terms displayed at the time of booking.

Each professional may have specific cancellation or rescheduling conditions, which will be displayed to you before you confirm your booking.

2. Cancellation by the Customer

Customers may request cancellation of a booking through their BookingPro.lk account or by contacting BookingPro.lk.

Unless a different cancellation policy is clearly stated for the particular service:

• More than 24 hours before the scheduled consultation: eligible for a full refund.
• Between 12 and 24 hours before the scheduled consultation: eligible for a 50% refund.
• Less than 12 hours before the scheduled consultation: normally non-refundable.
• After the scheduled consultation time: the booking will normally be considered completed and is non-refundable.

The applicable cancellation terms displayed at the time of booking will take precedence over these standard conditions.

3. Rescheduling

Customers may request to reschedule a consultation, subject to the professional's availability.

Where possible, rescheduling requests should be made at least 12 hours before the scheduled appointment.

A professional may decline a rescheduling request where insufficient notice is provided or where no suitable alternative time is available.

Repeated rescheduling may be subject to additional conditions determined by the professional.

4. Cancellation by a Professional

If a professional cancels a confirmed appointment and an alternative appointment cannot be mutually agreed upon, the customer will generally be entitled to:

• a full refund of the amount paid for the cancelled consultation; or
• an alternative appointment, if the customer agrees.

BookingPro.lk may assist the customer in identifying another suitable professional or appointment where appropriate.

5. Professional Does Not Attend

If a professional fails to attend a confirmed online consultation without reasonable notice, the customer should notify BookingPro.lk as soon as possible.

After reviewing the circumstances, BookingPro.lk may provide:

• a replacement appointment;
• a full or partial refund; or
• another appropriate resolution.

6. Customer Does Not Attend

If a customer fails to attend a scheduled consultation without cancelling or rescheduling within the applicable cancellation period, the booking may be treated as a "No Show" and may be non-refundable.

A customer who experiences genuine technical or emergency circumstances should contact BookingPro.lk as soon as possible so that the circumstances can be reviewed.

7. Technical Problems

For online consultations, customers are responsible for having a suitable device, internet connection, camera/microphone where required, and access to the relevant communication platform.

If a consultation cannot be completed because of a significant technical problem attributable to the professional or BookingPro.lk, we may arrange a replacement appointment or provide an appropriate refund.

If the technical problem is caused by the customer's own equipment, internet connection or failure to access the consultation, the booking may be treated as a No Show.

8. Refund Processing

Approved refunds will normally be processed through the original payment method used for the booking.

The time required for the refunded amount to appear in the customer's account may depend on the relevant payment gateway, bank or financial institution.

BookingPro.lk is not responsible for delays caused by banks, payment processors or other third-party financial institutions.

9. Booking Fees and Payment Gateway Charges

Where a booking includes a clearly disclosed platform fee, payment processing fee or other non-refundable charge, the treatment of such fees will be displayed before payment is confirmed.

Any refund will be subject to the terms applicable to the particular booking and any fees that are legally permitted to be retained.

10. Disputes Regarding Professional Services

BookingPro.lk is primarily a platform that facilitates connections and bookings between customers and independent professionals.

The professional is responsible for the professional advice, consultation, opinions, recommendations and services provided during a consultation.

BookingPro.lk does not guarantee any particular outcome from a professional consultation.

However, if a customer has a complaint regarding a booking or consultation, BookingPro.lk may review the matter and assist the parties in reaching an appropriate resolution.

Nothing in this policy limits any rights or remedies available to a consumer under applicable Sri Lankan law.

11. Refund Exceptions

A refund may be declined where:

• the customer has already received the booked consultation;
• the customer failed to attend without providing appropriate notice;
• the customer cancelled outside the applicable refund period;
• the customer provided incorrect booking information;
• the service was delivered substantially as described; or
• the refund request is inconsistent with the specific terms accepted at the time of booking.

These exceptions are subject to applicable consumer protection laws.

12. Changes to a Booking

BookingPro.lk reserves the right to make reasonable changes to a booking where necessary due to professional availability, technical problems, unforeseen circumstances or other operational reasons.

Where a significant change affects the customer's appointment, BookingPro.lk will make reasonable efforts to notify the customer and provide an appropriate alternative or refund where applicable.

13. Consumer Rights

This policy is intended to establish clear and fair procedures for cancellations, rescheduling and refunds. It does not exclude or restrict any mandatory rights or remedies that consumers may have under applicable Sri Lankan law.

Sri Lanka's Consumer Affairs Authority has jurisdiction over consumer complaints involving goods and services, and applicable law may provide remedies including compensation or refunds in appropriate circumstances.

14. How to Request a Cancellation or Refund

To request a cancellation, rescheduling or refund, customers should contact BookingPro.lk with:

• Booking/reference number
• Customer name
• Scheduled consultation date and time
• Reason for the request
• Any relevant supporting information

Requests should be submitted as soon as reasonably possible.

Email: support@briscabpo.com
Or reach out via our Contact page.

15. Policy Updates

BookingPro.lk may update this policy from time to time to reflect changes to its services, payment systems, professional booking arrangements or applicable legal requirements.

The latest version will be published on the BookingPro.lk website and will apply to bookings made after the effective date of the updated policy.